Teleconsultation
Our Exclusive Customer Care
International Contact Number
Conditions We Can Manage
Respiratory
Cough/Cold | Sore throat | Asthma
Musculoskeletal
Back or joint pain | Arthriti | Sports injurie
Genitourinary
Sexual health | Urinary tract infection | Thrush
Nutrition
Obesity | Pre and post natal | Condition management
Mental Health
Life transitions | Emotional problem
Ear-Nose-Throat
Nose bleed | Sinus problem | Ear problems
Digestive
Nausea/vomiting | Abdominal pain | Anorectal problem
Ophthalmology
Conjunctivitis | Eye allergies | Eyelid inflammation
Dermatology
Cuts and grazes | Cuts and grazes | Allergic reaction
Chronic Disease
High blood pressure | Diabetes | Thyroid
A Few Conditions We Can Manage
Respiratory
Get peace of mind knowing our customer care team helps you secure prior approvals, so your treatments are authorized and hassle-free.
Musculoskeletal
Travel confidently with our help in obtaining medical travel certificates- ensuring your journeys are smooth, safe, and well-documented.
Genitourinary
We don't just assist-you can count on us to follow up on your requests, keeping you updated every step of the way until everything's complete.
Ear-Nose-Throat
Have questions? Our customer care experts are ready to assist you with clear answers and quick resolutions-anytime you need support.
Digestive
Stay informed and make the most of your coverage. Our team helps you understand your benefit limits clearly, so there are no surprises later.
Ophthalmology
Get your reimbursements processed swiftly and seamlessly. Our support team guides you through every step for a smooth claim experience.
How We Assist You
Prior approval
Fast support in obtaining medical approvals before your treatment.
Travel Certificates
Quick assistance for issuing travel insurance certificates when you need them.
Follow Up
Stay updated on your requests, approvals, or claims with timely status tracking.
General Queries
Get answers to your insurance questions from our Exclusive Customer Care team.
Benefit Limits
Know your plan coverage and medical limits anytime.
Reimbursement Claims
Hassle-free guidance for submitting and tracking your reimbursement claims.
Our TeleHealth Service Features
- 24/7 Access to highly trained and licensed doctors
- Multilingual team (Arabic, English, Hindi, Urdu)
- Medication prescription, delivery and refill
- Appointment booking with TruDoc dietitians
- Sick Leave Certificates ( Max 3 days) Additional Charges may apply
- Lab tests prescription & blood sample collection arrangement (If available)
Your Journey
01
Call to Consult
Call a TruDoc doctor via
TruDoc app or toll-free number
02
Share Reports
Share your latest lab report and current prescriptions with the doctor
03
Doctor Review
TruDoc doctor will assess your condition, assess the need for new lab tests and prescribe/refill your current medication
04
Plan Delivery
Plan for your medication delivery with a care coordinator
How can TruDoc Support?
24×7 unlimited access to consultation with a TruDoc doctor through voice and video calls for
How TeleconsultationWorks
Download the HealthPass by TruDoc app
