Our Story
MaxHealth was founded in the UAE with a clear purpose to redefine Health Insurance through trust, reliability, and service excellence. Through the dedication and professionalism of our team, we have grown into a respected name in the industry. Our commitment to exceptional service and the continuous development of flexible, client-focused solutions have earned us the confidence of a diverse and expanding client base. MaxHealth continues to evolve, enhancing our products and benefits, while while maintaining the highest standards of service excellence.
MaxHealth started as a small insurance provider in the UAE market. With the determination of its dedicated and professional team, we flourished and stoodout in a short period of time. Due to highly dedicated service, continous development of flexible products meeting the demands of our client, we were able to gain a significant client portfolio. MaxHealth continues to improve the products/benefits while maintaining service level.
11 Years of Wellness at MaxHealth
Launch of MaxGlobal & 800CallMax
MaxGlobal
As part of our commitment to continuously innovate and offer broader options in the region, we proudly introduce MaxGlobal, our Special SME Product. MaxGlobal is a highly flexible plan, giving policyholders the freedom to access any healthcare network they prefer, ensuring care wherever and whenever they need it.
800CallMax
Introducing our newest Exclusive Customer Care Team, 800CallMax. Dedicated to providing seamless, personalized support, they guide every MaxHealth member through their Health Insurance journey. From claims assistance and pre-approvals to provider searches. Ensuring peace of mind every step of the way.
Celebrating 10 Years of Excellence
We proudly celebrate 10 years of resilience, innovation, and trust. Over the past decade, MaxHealth has been Your Health Insurance Hero, growing stronger with every milestone while staying true to our mission of delivering high-quality, customer-focused healthcare solutions.
MaxWell & Dedicated Helpline
MaxWell
The launch of MaxWell, our Individual Product Line, marked our expansion into personalized Health Insurance solutions. Designed with flexibility and independence in mind, MaxWell empowers individuals to choose coverage that fits their unique needs.
800MaxNet
A defining moment for MaxHealth was the launch of our Exclusive Customer Helpline, 800MaxNet (800 629 638). A true reflection of our commitment to excellence and service. This ensure swift, reliable, and personalized assistance around the clock, providing our members with the support they deserve whenever they need it most.
NAS Neuron Collaboration
We further strengthened our network accessibility through collaboration with NAS Neuron Health Services, enabling our members to benefit from an extensive network of care providers and enhanced service support across the UAE.
Launch of MaxFlex
The launch of MaxFlex, our High-End SME Product, offers adaptable benefits and a personalized approach to healthcare coverage. Empowering companies to provide protection that meets the unique needs and lifestyles of their employees.
MaxHealth Product Distribution
All MaxHealth products were made available exclusively through our trusted broker channels, reinforcing our strong partnerships and focused approach to serving clients.
MaxHealth Broker Portal
A key milestone in our digital journey. We launched the MaxHealth Broker Portal, providing brokers with a seamless interface to submit Request for Quotations (RFQs). This innovation improved speed, transparency, and collaboration, ensuring our partners could onboard clients with greater efficiency.
Wider Network Expansion
Continuing our commitment to accessibility, we further strengthened our network reach across vital care categories. Pharmacy, Dental, Optical, and preventive services were expanded, making quality healthcare more easily available for all our members.
Product Enhancements & Variations
We expanded our offerings to include Pharmacy, Health Check, Dental, and Optical services. These enhancements ensured customers had access to more comprehensive, preventive, and wellness-focused coverage.
MedNet Partnership
Our partnership with MedNet strengthened our healthcare network and operations. Through this collaboration, customers gained wider hospital access, better claims support, and greater convenience across the UAE.
Launch of MaxMed
The introduction of MaxMed marked our first major breakthrough. Our First SME product focused on essential medical benefits, MaxMed quickly became a trusted choice for small and medium enterprises seeking reliable and affordable healthcare coverage for their employees.
The Journey Begins
A bold vision took root in 2014. The beginning of our journey to reshape the Health Insurance landscape in the UAE. Our mission is to bring European Health Insurance expertise and logic to the region. Guided by trust, service excellence, and innovation, we continue our promise to be Your Health Insurance Hero.
Management
Sven M .Reinicke
Managing Partner
Armin Shahbeik
Deputy Managing Partner
Operations
Khadidja Mahi Moussa
Operations Leader
Jessica Cortez
Deputy Operations Manager
Alvin Matilla
Service Manager
Pablo del Castillo Matellano
Service Manager
Hussain Darwish
Administration Officer
Rosalyn Rubinos
Service Officer
Michelle Matibag
Service Officer
Luke Yagaya
Service Officer
Carlou Rastrullo
Senior Production Officer
Allan Caasi
Production Officer
Bernadette Muca
Accountant
Broker Relations
Wolfgang Petz
Business Development Manager
Ron Kerish Dime
Broker Relations Manager
Mohammed Askar
Broker Relations Manager
Sara Osman
Underwriting Manager
Medical & Quality Service
Dr. Angelo Santos
Senior Medical Manager
Dr. Venita Aranha
Medical Manager
Hebatallah Refai
Quality Service Manager
Karin Knauf
Business Manager
Claims & Data Analysis
Dr. Alan Navarro
Data Analysis & Claims Manager
Abdelrahman Aboelkasem
Business / Data Analyst
Support
Ashraf Mubeen
IT Leader
Vince Guba
Marketing Executive
Watch the MaxHealth Heroes here:
Pillars of Trust
01
Our Vision
To deliver world-class Health Insurance solutions that empower every life we touch.
02
Our Goal
As Your Health Insurance Hero, we strive to continuously elevate the member experience by providing reliable, responsive, and value-driven Health Insurance solutions.
03
Innovation
We innovate to make every member journey seamless, prioritizing convenience through next-generation digital tools and customer-centric product design.
04
Collaboration
We build strong, global partnerships with reinsurers, network providers, brokers, and customers to create a healthier, well-connected community.