Customer Care
Our Exclusive Customer Care
800CallMax Exclusive Customer Care, operated by Nas Neuron Health Services
How We Assist You
Prior approval
Get peace of mind knowing our customer care team helps you secure prior approvals, so your treatments are authorized and hassle-free.
Travel Certificates
Travel confidently with our help in obtaining medical travel certificates- ensuring your journeys are smooth, safe, and well-documented.
Follow Up
We don't just assist-you can count on us to follow up on your requests, keeping you updated every step of the way until everything's complete.
General Queries
Have questions? Our customer care experts are ready to assist you with clear answers and quick resolutions-anytime you need support.
Benefit Limits
Stay informed and make the most of your coverage. Our team helps you understand your benefit limits clearly, so there are no surprises later.
Reimbursement Claims
Get your reimbursements processed swiftly and seamlessly. Our support team guides you through every step for a smooth claim experience.
How We Assist You
Prior approval
Get peace of mind knowing our customer care team helps you secure prior approvals,
Travel Certificates
Travel confidently with our help in obtaining medical travel certificates
Follow Up
We don't just assist-you can count on us to follow up on your requests,
General Queries
Have questions? Our customer care experts are ready to assist
Benefit Limits
Stay informed and make the most of your coverage. Our team helps
Reimbursement Claims
Get your reimbursements processed swiftly and seamlessly. Our support
How We Assist You
Prior approval
Fast support in obtaining medical approvals before your treatment.
Travel Certificates
Quick assistance for issuing travel insurance certificates when you need them.
Follow Up
Stay updated on your requests, approvals, or claims with timely status tracking.
General Queries
Get answers to your insurance questions from our Exclusive Customer Care team.
Benefit Limits
Know your plan coverage and medical limits anytime.
Reimbursement Claims
Hassle-free guidance for submitting and tracking your reimbursement claims.
Here's How it Works
Download the HealthPass by MedNet App
Our app is for NAS and Neuron cardholders, offering key features and details about their Health Insurance.
Select app to download
