Our Exclusive Helpline
At MaxHealth, your well being is our top priority.
That’s why we’re thrilled to introduce our brand-new, exclusive helpline:
Now, reaching out to us for all your Health Policy needs has never been easier.
Whether you have questions, require assistance, or need guidance,
our dedicated helpline is here to provide you with prompt and personalized support.
04-317 8425 can assist you with
NAS/NEURON Medical Service Process
The first thing to do when using your Health Insurance is to know if your provider is within or beyond your network.
Check network through the MyNas and MyNeuron App.
- Download the MyNas or MyNeuron App
- After registration select Networks
- Search & select a provider
Or you can check your NAS Neuron network here
Once you confirm your network kindly follow these steps:
How to access inside your network?
myNAS and myNeuron mobile applications
Download the App and Sign Up:
Click on "Appointments"
Doctor Directory - Provider Directory - Booking Appointment.
Meet yor Doctor by clicking "Meet Doctor"
SMS Notification, e-Prescription & Medication Delivery
You will receive an SMS notification for your eprescription and medication delivery. Click on the link in the to sign in and confirm your order details.
Approval from your health insurance carrier
Providing our members with an online delivery platform created to ease theaccessibility in receiving prescribed medicines within 30 to 120 minutes in the emirate of Dubai.
The service offers other benefits for our members could enjoy, such as No delivery fee, Non-covered items eligible for special discounts, a highly efficient process, an easy payment gateway, and others.
Medications to be delivered at your doorstep
How to go beyond your network?
Get Reimbursed in 4 easy steps using the myNeuron or myNAS mobile applications.
- Follow the following steps to submit your claim application:
- Select beneficiary
- Select Country and Visiting Date
- The member can upload supporting documents
- Once all completed, check your details and click on "Submit" to proceed
Approval Handling Process
24/7 Call Center Service
We’re dedicated to supporting our members at every step. Our 24/7 hotline assists with appointments, billing, and more, aiming for seamless and positive interactions. Members can also connect with SARA, our virtual assistant anytime available on WhatsApp, mobile applications and web portal .
- Medical Doctors
MyNas and MyNeuron Mobile Apps
Our mobile app is dedicated for NAS and Neuron cardholders. It provides access to useful functionalities and a range of information about their health insurance policies. It is also designed to enhance the member experience and to allow access to key features including.
- Network List
- Eligibility Code
- Chatbot "SARA"
- Chronic Management Program
And many more!