NAS Neuron - Claim Admin Partner

Our Exclusive Customer Care

At MaxHealth, your well being is our top priority.
That’s why we’re thrilled to introduce our brand-new, exclusive helpline:

Now, reaching out to us for all your Health Policy needs has never been easier.
Whether you have questions, require assistance, or need guidance,
our dedicated helpline is here to provide you with prompt and personalized support.

Our Exclusive Customer Care can assist you with

Prior Approval

Travel Certificates

General Queries

Benefit Limits

Follow Up

Internation Network Providers

Reimbursement Claims

NAS / Neuron Health Services Process

The first thing to do when using your Health Insurance is to know if your provider is within or beyond your network.

Check network through the MyNas and MyNeuron App.

  • Download the MyNas or MyNeuron App
  • After registration select Networks
  • Search & select a provider

Or you can check your NAS Neuron network here

Once you confirm your network kindly follow these steps:

How to access inside your network?

myNAS and myNeuron mobile applications

Download the App and Sign Up:

Book Appointment NAS Neuron

Click on "Appointments"

Doctor Directory - Provider Directory - Booking Appointment.

Meet your doctor

Meet yor Doctor by clicking "Meet Doctor"

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Confirmation message from NeuronAE

SMS Notification, e-Prescription & Medication Delivery

You will receive an SMS notification for your eprescription and medication delivery. Click on the link in the to sign in and confirm your order details.


Approval from your health insurance carrier

Providing our members with an online delivery platform created to ease theaccessibility in receiving prescribed medicines within 30 to 120 minutes in the emirate of Dubai.

The service offers other benefits for our members could enjoy, such as No delivery fee, Non-covered items eligible for special discounts, a highly efficient process, an easy payment gateway, and others.

Receive your orders from MedNet

Medications to be delivered at your doorstep

Book your appointment with Maxhealth

Statisfied Member

How to go beyond your network?

Get Reimbursed in 4 easy steps using the myNeuron or myNAS mobile applications.

NAS Neuron Mobile App
  • Follow the following steps to submit your claim application:
  • Select beneficiary
  • Select Country and Visiting Date
  • The member can upload supporting documents
  • Once all completed, check your details and click on "Submit" to proceed

Approval Handling Process

Approval Process MedNet NAS Neuron

Exclusive Customer Care

This Exclusive Customer Care team operated by NAS Neuron Health Services, exclusively focused on providing unparalleled support and assistance to our esteemed members ensuring that every member receives the highest level of care and support available.


  • English
  • Arabic
  • Hindi
  • Tagalog

Professional Expertise

  • Medical Doctors
  • Nurses
  • Physiotherapists
  • Pharmacists

Get in Touch with NAS

Get in Touch with Neuron

Supporting Documents

MyNas and MyNeuron Mobile Apps

Our mobile app is dedicated for NAS and Neuron cardholders. It provides access to useful functionalities and a range of information about their health insurance policies. It is also designed to enhance the member experience and to allow access to key features including. 

  • Claims
  • Network List
  • Telemedicine
  • Eligibility Code
  • Appointments
  • Chatbot "SARA"
  • ePrescription
  • Chronic Management Program

And many more!