NAS/NEURON Medical Service Process
The first thing to do when using your Health Insurance is to know if your provider is within or beyond your network.
Check network through the MyNas and MyNeuron App.
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Download the MyNas or MyNeuron App
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After registration select Networks
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Search & select a provider
Or you can check your network here
Once you confirm your network kindly follow these steps:
How to access inside your network?
Member Access to to NAS/Neuron Mobile App
Download the App and Sign Up:
Click on "Appointments"
Doctor Directory - Provider Directory - Booking Appointment.
Meet yor Doctor by clicking "Meet Doctor"
SMS Notification, e-Prescription & Medication Delivery from Rahtak
You will receive a SMS notification for your eprescription and medication delivery. Click on the link in the to sign in and confirm your order details.
Approval from your health insurance carrier
SouKare will seek approval from your health insurance carrier and contact you to confirm if any co-payment is required.
Medications to be delivered at your doorstep
Statisfied Member
How to go beyond your network?
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Select beneficiary
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Select Country and Visiting Date
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The member can upload supporting documents
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Once all completed, check your details and click on "Submit" to proceed
Approval Handling Process
24/7 Call Center Service
Track medical approval requests or any rejected/partially approved service.
- English
- Arabic
- Hindi
- Tagalog
- Medical Doctors
- Nurses
- Physiotherapists
- Pharmacists
- Outside UAE
+971 4 275 7800 - NAS Care Email:
CustomerCare@nas.ae - NAS Website:
www.nas.ae - UAE Toll Fee Access:
800 2311
- Neuron Care Email:
CustomerCare@neuron.ae - Neuron Website:
www.neuron.ae - UAE Toll Fee Access:
800 4408
Download Documents
MyNas and MyNeuron Mobile Apps
- eCard
- Claims
- Doctor & Provider Directory
- ePrescription
- Call Doctor
- CMP
- Track Approvals
- Access Policy Information
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QR Code App Store
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QR Code Play Store
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QR Code App Store
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QR Code Play Store
TruDoc App
TruDoc provides you 24/7 access to quality care from everywhere. Our interactive mobile application gives you immediate access to highly trained and licensed doctors, wellness experts and therapists who will assist you with your medical and wellness needs.
Also Mental Health Care, Teleconsultation, Chronic Medication Programm is part of TruDoc. Read more here.
- Round the clock Access
- Geographic Accessibility
- Convenient Care
- Ethical Care
- True Care
- Immediate Care
Download the TruDoc App now
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QR Code App Store
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QR Code Play Store
